The Director of Attractions plays a vital leadership role within the Queen Mary’s overall operations, overseeing the full spectrum of attraction and retail experiences aboard the ship. This role is responsible for delivering engaging, high-quality guest experiences while driving operational excellence, revenue growth, and team performance across all attraction and retail venues.The ideal candidate brings strong hospitality and attraction leadership experience, excels at managing large, diverse teams, and applies innovative thinking and problem-solving skills to elevate both guest satisfaction and financial performance. This position partners closely with cross-functional departments to ensure seamless integration of attractions, retail, events, and overall ship operations.

Join our team as Director of Attractions!

As Attractions Director, you’re the captain steering our team to deliver unforgettable adventures aboard the iconic Queen Mary! Your mission: lead with energy, create memorable guest experiences, and dream up exciting ways to boost both fun and revenue every day.

KEY SKILLS/RESPONSIBILITIES

• Be a Guest Superstar: Greet every guest and coworker with a warm smile and deliver top-notch service, every time.
• Lead the Fun: Oversee attractions with sharp leadership—making smart decisions, solving problems fast, and keeping the experience exceptional for all.
• Teamwork Makes the Dream Work: Build and support an energetic, cohesive team where everyone’s success matters.
• Innovate & Elevate: Spot new trends, roll out fresh tours, and fine-tune operations to stay ahead of the curve.
• Master the Numbers: Manage budgets, forecast finances, and optimize staffing to keep the magic running smoothly.

EDUCATION & EXPERIENCE

• At least 5 years of leadership experience in attractions, amusement, or a related industry
• Proven ability to inspire, motivate, and create a culture of accountability within a diverse team
• Strong analytical, numerical, and operational skills with experience in forecasting, budgeting, and labor management
• Excellent communication, interpersonal, and organizational skills; able to thrive under pressure
• Proficiency with Microsoft Office; familiarity with Siriusware ticketing system is a plus

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

WELCOME TO THE QUEEN MARY! Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else. UNIQUE LONG BEACH HOTEL ACCOMMODATIONS Whether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience. THE QUEEN MARY EXPERIENCE From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions: The Director of Attractions plays a vital leadership role within the Queen Mary’s overall operations, overseeing the full spectrum of attraction and retail experiences aboard the ship. This role is responsible for delivering engaging, high-quality guest experiences while driving operational excellence, revenue growth, and team performance across all attraction and retail venues. The ideal candidate brings strong hospitality and attraction leadership experience, excels at managing large, diverse teams, and applies innovative thinking and problem-solving skills to elevate both guest satisfaction and financial performance. This position partners closely with cross-functional departments to ensure seamless integration of attractions, retail, events, and overall ship operations.