The Guest & Safety Experience Specialist is responsible for supporting the overall guest experience, ensuring the safety of both hotel guests and Associates, while also handling all respective security issues and/or disruptive activity that may occur at the hotel.

Qualifications

• High school diploma or equivalent with at least 2 years applicable security and/or guest-related hotel experience is required.
• Current FLSD (Fire Life Safety Director) T89 or F89 license required.
• Ability to clearly communicate with guests in respectful and courteous manner while portraying a degree of professionalism at all times.
• Ability to Solve problems and handle emergency situations
• Comprehensive knowledge of all fire and life safety systems
• Ability to operate radio or telephone equipment and/or console monitors
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail

Job Responsibilities

• Assisting guests with luggage, as appropriate.
• Assist with running amenities to guest rooms (i.e. towels, coffee, etc).
• Respond to miscellaneous guest needs (i.e. television reset, toilet plunged, etc.).
• Overnight schedule may require this role to assist with the linen delivery and/or garbage pick up, as required by applicable hotel contract.
• Maintaining accurate fire and life safety log books in accordance with state/local Fire Codes.
• Be a liaison between Property Management, building staff and first responders in the event of an emergency.
• Conduct drills, training and other day to day oversight of fire and life safety plan in accordance with state/local Fire Codes.
• Ensure that all local FD Inspections, Testing & Maintenance is scheduled, completed and documented.

Property Information

Steeped in the rich traditions of San Antonio The Gunter Hotel dates back to 1909. Listed on the National Register of Historic Places this landmark hotel continues to be part of the city's unique heritage. Centrally located in the Heart of Downtown San Antonio near the river walk and the Alamo. Enjoy craft cocktails at the popular speakeasy Bar 414 and fresh, seasonal dishes at Market on Houston. Whether you are visiting for business or pleasure we know you are going to love the Hotel experience.