Join Our Team as a Front Desk Assistant Manager!

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Assistant Manager, you'll work closely with the Front Desk Manager to oversee the operation of our Front Office. Your role is critical in providing attentive, friendly, and efficient service to guests while maximizing room revenue and occupancy. If you’re a customer service superstar with excellent problem-solving and communication skills, committed to ensuring an unforgettable guest experience, join our team!  

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills And Responsibilities

• Customer Service Orientation: Deliver exceptional service to guests and employees, ensuring a warm and friendly demeanor at all times. 

• Problem-Solving Ability: Anticipate and address issues proactively to maintain smooth operations and enhance guest satisfaction. 

• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively. 

• Financial Acumen: Work with financial information and data to support the management of room revenue and occupancy. 

• Supervisory Skills: Motivate, coach, and discipline Front Desk personnel, ensuring compliance with company standards and procedures. 

• Organizational Skills: Maintain high standards of personal appearance and grooming, ensuring compliance with company regulations and safety standards. 

• Technical Proficiency: Utilize Windows operating systems and relevant software for effective management and reporting. 

What We’re Looking For

• Experience: 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.  

• Education: 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. 

• Attributes: Effective in handling stressful, high-pressure situations while maintaining composure and objectivity. 

• Additional Requirements: Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. 

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in Chicago’s Gold Coast Historic District, our newly renovated hotel is ranked “best of” by many travel sites. It’s perfect for those who appreciate the impeccable, the refined, and the clever, all delivered with an elegant wit. Just steps away from the iconic Magnificent Mile on Michigan Avenue, our hospitality is for guests who savor the finer things but are not interested in formality. Talbott Hotel is defined by its timeless modern architecture, well-appointed yet comfortable décor, and exceptional personalized customer service.We have top-of-the-line amenities and behind-the-scenes technologies, but we are most proud of the awards and accolades that praise our welcoming staff. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.