The Attractions Manager is responsible for oversight of the daily operations of the Attractions Department. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Qualifications

• At least 3 years of industry experience in a management role preferred
• Experience leading a year round, multi-shift team required
• Experience with scheduling multiple job classes and multiple shifts required
• Experience managing in a union environment preferred
• Experience with computerized ticket sales
• Working knowledge of Siriusware a plus
• Analytical skills with demonstrated ability to translate data to insight and then into action
• Aptitude to perform numerical analysis of data and formulate conclusions and solutions
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Must have excellent supervisory and interpersonal skills
• An operational knowledge of Microsoft Office suite

Responsibilities

• Maintains an up to date working knowledge and historical knowledge of the hotel/resort attraction.
• Ensures guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
• Ensures all safety and security policies and procedures are followed
• Oversees training for the Associates working at the hotel/resort attraction.
• Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts
• Authorizes requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures
• Interviews, hires, coaches and develops team members
• Evaluates team performance and taking appropriate corrective action as needed to hold team members accountable
• Sets goals, providing ongoing feedback, and rewarding/recognizing team members
• Maintains ticket inventories and controls for daily admission and special events
• Communicates pertinent information to team by conducting monthly department meetings and organizing and conducting pre-shift meetings on a consistent basis
• Evaluates work procedures, reviewing standards, identifying methods for increasing efficiency or effectiveness and responding proactively to any needs that have arisen
• Participates in the monthly forecast of revenues and expenses for the Attraction Department

Property Information WELCOME TO THE QUEEN MARY! Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else. UNIQUE LONG BEACH HOTEL ACCOMMODATIONS Whether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience. THE QUEEN MARY EXPERIENCE From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.