As a Director of Front Office, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Qualifications

• Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
• Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.

Job Responsibilities

• Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implements and monitors all corporate marketing programs
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Runs and completes daily reports, analyze data and make decisions based on data
• Resolves guest issues and concerns to guest satisfaction
• Recruits, interviews and trains associates
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
• Completes tasks or projects as assigned or as required.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

UNCOVER TIMELESS LUXURY IN UPTOWN OAKLAND To us, Oakland means innovation, adventure, and restless creativity. At Kissel Uptown Oakland, stay in the core of the city’s most vibrant district, Uptown, the center of an eclectic arts and entertainment scene. Our story and this hotel honor the city’s past by celebrating a thriving Oakland of the present. This restored and reimagined building embraces the neighborhood’s history and spirit with grand Beaux-Arts architecture—towering columns, locally-commissioned artworks, bold décor, and plentiful natural light. Here, guests are steps away from entertainment, shopping, dining and gathering spaces for the city’s ardent innovators, artists, and mavericks. We’re adjacent to the diverse restaurants and venues at The Hive, and a short walk from Art Deco landmarks like the Fox Theater. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.