Join Our Team as a Front Desk Agent! 

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.  
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members. 
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. 
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. 
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. 

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred. 
• Familiarity with hotel management software and Microsoft Office suite. 

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Featuring a fitness center and bar, as well as a restaurant, The Citizen Hotel, Autograph Collection is located in Sacramento. This 4-star hotel offers a 24-hour front desk and room service. California State Railroad Museum is an 18-minute walk from the hotel and Crocker Art Museum is 1.2 miles away. At the hotel all rooms come with a desk, a TV and a private bathroom. Continental and à la carte breakfast options are available every morning at The Citizen Hotel, Autograph Collection. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.